TERMS OF USE

RESORT TERMS ON, RESERVATION AND ACCOMMODATION POLICY

All Toshali hotel reservations are prepaid.

Any incidental charges will be assessed directly to you by the hotel upon check-out. Examples: Phone Calls, Room Service, Restaurant Services and any other service not mentioned in reservations.

Please do not call the hotel directly to make changes or cancel this reservation, as their agents will not be able to change or issue refunds for these specially negotiated rates.

If you are reserving multiple rooms at the same hotel for the same dates, you must use a different name for each reservation. Using the same name for multiple reservations may cause the hotel to cancel reservations that appear to be duplicates.

Changes to the name on a reservation are not permitted after the booking is completed

Guests must be at least 18 to 21 years of age at time of check-in (depending on individual hotel policy) unless accompanied by a parent or guardian.

You must present photo ID at check in. You must present valid photo ID at check in. Only Pan Card will not be accepted. Aadhar / Voter’s ID / Driving License or Passport is a must.

You may be required to present a valid credit or debit card or cash deposit at check in for incidentals.

Please review your itinerary immediately. If any issues arise before or during your trip you must call us right away. Why? We work with our suppliers to resolve your concerns, so the only opportunity we have to help you is before your trip ends. If you wait until you return, it's too late.

If you experience an issue during your trip, you must call us immediately so that we can assist you in resolving your problem. Any portion of your trip that has been used is non-refundable. We are not responsible for any modifications you make to your trip without our assistance.

Bed types, smoking preference, and in-room amenities are subject to hotel availability.

Any bookings of more than 9 rooms will be treated as a group, and group policies will be communicated to the reservation agent in a separate mail accordingly. All Terms and conditions specified in this document is applicable for bookings less than 10 rooms, made from the same source, for same dates and under identical names.


CHILD POLICY

No extra charge for occupants below 6 yrs sharing the existing bed with parents

Extra charge for occupants above 6 yrs sharing the existing bed with parents

Extra bed charges will be applicable for occupants above 6 yrs sharing with extra bed with parents


CHECK IN/OUT

10:00 AM / 08:00 AM (Early check in or late check out subject to availability).


PAYMENT


INDIVIDUAL BOOKING

Full advance of the entire room stay will be taken as advance payment for all walk-ins at the time of arrival or same day reservation.

Higher of 1 night advance or 50% advance payment of the entire stay to be deposited if a booking is received for a Individual Booking before 7 days.

Higher of 1 night advance or 75% of the advance payment of the entire stay to be deposited if booking is received less than 7 days.

For scanty baggage holders an additional amount of Rs 3000/- per day per room to be taken as an advance for other incidentals.


RESIDENTIAL WEDDING

If the reservation is cancelled before 30 days of the date of arrival, there will be no retention.

Within 15 – 30 days of the date of arrival, 50% of the 1st night stay will be charged as retention.

Within 07 – 15 days of the date of arrival, 75% of the 1st night stay will be charged as retention..

Less than 7 days of the date of arrival, entire amount for stay will be charged as retention.


GROUP BOOKING

On the day of signing the agreement 25% of the total billing to be taken as advance payment. Signing of agreement should take place within 15 days of blocking the accommodation.

25% of the total amount to be paid before 7 days of the arrival.

Rest amount should be paid as per the Credit Application form duly approved by concerned authorities.


CANCELLATION POLICY


Suggested – INDIVIDUAL BOOKING

If the reservation is cancelled/amended before 7 days of the date of arrival, there will be no retention.

Within 03 – 07 days of the date of arrival, 50% of the 1st night stay will be charged as retention.

Within 24 – 48 hours of the date of arrival, 75% of the 1st night stay will be charged as retention.

If cancelled on the day of arrival entire amount for stay will be charged as retention.


GROUP BOOKING / RESIDENTIAL WEDDING

If the reservation is cancelled/amended before 30 days of the date of arrival, there will be no retention.

Within 15 – 30 days of the date of arrival, 50% of the 1st night stay will be charged as retention.

Within 07 – 15 days of the date of arrival, 75% of the 1st night stay will be charged as retention.

Less than 7 days of the date of arrival, entire amount for stay will be charged as retention.


REFUND POLICY

Refunds are possible on all bookings based on the hotel’s cancellation policy.


AMENDMENT/POSTPONEMENT

Within 03 – 07 days of the date of arrival, 50% of the 1st night stay will be charged as retention for cancellation and NO CHARGE FOR CHANGE OF DATES, but this changes cannot be modified again or changed again. 100% retention will be applicable then.


SERVICES

All Services mentioned in the voucher are non refundable and non adjustable.


DECLARATION

It's a computer generated Voucher/Fax hence Signature not required.


PRIVACY POLICY

www.toshaliresort.com welcomes you to its website and looks forward to a secured interaction with you. www.toshaliresorts.com respects your right of privacy of information shared with us. Any personal information that you share with us, like your name, date of birth, address, marital status, telephone number, credit card particulars and the like, shall be entitled to privacy and kept confidential at all times.

www.toshaliresort.com assures you that your personal information will not be used/disclosed to any third party, except for the purpose of doing the intended business Toshali resorts, or if required can be disclosed under the due guidance as per the law of the land.

www.toshaliresort.com assures you that in the event of your personal information being shared with its holding company, such sharing of information shall be for the purpose of doing the intended business with you.

www.toshaliresort.com reserves its rights to collect, analyse and disseminate aggregate site usage patterns of all its visitors with a view to enhancing services to its visitors. This includes sharing the information with its holding company as a general business practice but Toshali resorts ensures that the information shared with such 3rd party are in accordance to the policy of the resort.

In the course of its business www.toshaliresort.com may hold on-line contests and surveys as permitted by law and it reserves its right to use and disseminate the information so collected to enhance its services to the visitors. This shall also include sharing the information with its holding company as a general business practice

If you have any questions or concerns regarding your privacy issues, please do not hesitate to write to us on crm@toshali-resorts.com

While www.toshaliresort.com assures you that it will do its best to ensure the privacy and secrecy of your personal information, however it shall not be responsible in any manner for any violation or misuse of your personal information by unauthorized person’s consequent to misuse of the internet environment, such acts shall be treated as per the law of the land.

www.toshaliresort.com reserves its rights to revise this policy from time to time at its discretion with an intent of making the policy more user-friendly.

A per the design of the website, we have taken utmost care to draw your kind attention to this privacy policy so that you are aware of the terms under which you may decide to share your personal information. Accordingly, should you choose to share your personal information with us, www.toshaliresort.com will assume that you have NO objections to the terms of this privacy policy.

When you make a reservation on www.toshaliresort.com, you will be asked to enter your personal information in order to secure the booking. This information is submitted to our booking partner and our Web Hosting provider. www.toshaliresort.com and these service providers WILL NOT sell or distribute any personal information about you or any other individual traveller. The name, address and phone number you provide may be used for marketing or quality assurance purposes for the benefit of www.toshaliresort.com. On www.toshaliresort.com we strive to ensure that the most secure encryption technology is used, to allow you to book your travel reservations without the worry of someone misusing any information provided by you.

To make your reservation planning more convenient, we use what is known as a "cookie", which allows the system to temporarily remember your travel dates and preferences during each visit to the site. Cookies also allow us to track the more frequently visited pages of www.toshaliresort.com which helps us to improve the site for your benefit. Cookies are not programs that will corrupt your computer or damage your files. The cookies used do not reveal your personal identity, nor can they capture personal or private data. Our cookies automatically expire as soon as you leave the toshaliresort.com site.

If you do not want to accept cookies while on our site, please change your Internet browser settings. However, if you decide to not accept cookies while visiting www.toshaliresort.com you may not be able to complete certain transactions.

The www.toshaliresort.com site does contain external links that will take you away from our parental site www.toshaliresort.com.


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